IT Support Technician/ Technicien(ne) de support informatique

HR PATH GROUP

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Advise to Run ! HR Path, Global Leader in HR solutions

• ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization

• IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)

• RUN: Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

YOUR MISSIONS

As an IT Support Technician, you will be an integral part of the Group’s dedicated helpdesk, providing essential support, assistance, and ensuring the operational readiness of our global IT systems.

Your core responsibilities include:

• Ensure operational readiness of all end-user environments.
• Manage the complete hardware lifecycle, including onboarding and offboarding (PC preparation, delivery, and stock management).
• Guarantee that all operating systems are functioning correctly and efficiently.
• Provide technical assistance and targeted training to users across the organization.
• Diagnose and resolve complex hardware and software IT malfunctions.
• Manage user requests and incidents for entities in Canada and international locations ( USA, Europe, and other)
• Write and maintain technical documentation for end-users

YOUR PROFILE

We are looking for an autonomous, versatile support professional with a strong team ethic:

• You have at least one prior experience in a similar IT support role.
• You possess a strong interest in systems and applications.
• You are comfortable and familiar with Apple and Mac environments.
• You have proficiency in Microsoft 365, Active Directory, Intune, and Entra.
• You possess foundational knowledge of networking concepts.
• You are known for your analytical and synthesis skills, your ability to be autonomous and versatile, and your excellent communication, organizational, and team-spirit abilities.
• You are eager to join a professional and supportive team committed to helping you grow your skills.
• You are open to Occasional travel (approximately once every three months) to support international sites or specific projects.
• This position is primarily based on-site to ensure effective support to your internal clients (our offices are located at 3280 Bloor St W, Etobicoke).
• Occasional remote work may be possible, depending on operational needs.

WHAT WE OFFER

• A stimulating work environment at the heart of an entrepreneurial and international culture

• A transversal approach to our activities, which encourages teamwork and excellence

• Numerous opportunities for advancement (horizontal, vertical and international mobility)

• Annual salary increases on the anniversary date to reward performance

• Multiple training opportunities (internal university, certifications)

• Certified Happy at Work, we offer a good life balance with telecommuting possibilities

• A friendly work environment (quarterly team activities, annual international seminar)

See you soon at HR Path !